For Returns & Exchanges FAQ, please click here.
ORDER NOT ARRIVED AS EXPECTED?
Expected delivery periods are detailed in the tables below. These may be impacted by issues outside AURA QUE control, such as Royal Mail strikes, and pressure on delivery systems at busy periods such as Black Friday Cyber Monday and Christmas.
If you are concerned that your order has not yet arrived, please check the tracking link reference provided directly by email from our shipping provider. For UK missed deliveries where re-delivery via the tracking link is not an option, the Royal Mail website has a tool to find your local delivery office; when collecting packages, please remember to take ID in the name of the addressee, which will be shown on your confirmation email.
If you need help with a delivery issue, please contact sales@auraque.com for a personal response.
PLACING YOUR ORDER
Please check the shipping address carefully, especially if using the optional payment apps which operate outside of AURA QUE control and may default to out of date address data. A telephone number is required, for use by our shipping provider only; this is not shared or used for any other purpose. If you have a specific delivery date request, please add a note at the cart stage and we will try our best to accommodate this.
Would you like your order gift-wrapped and sent directly to someone special? Please click here to find out more about gift wrapping.
Payments can be made securely online with Shopify Payments through Stripe Payments Europe Ltd; your privacy and security are assured. Our prices are in Pound Sterling (GBP); if it is necessary to convert this to another currency, international credit card providers and/or banks will determine the exchange rate and may add a processing or administration fee; this is outside the control of AURA QUE.
Once you have placed your order, you will receive a confirmation email from AURA QUE. You will receive a tracking number directly by email from our shipping provider when the package is collected from us. If you order on a Thursday after 16:45, Friday-Sunday or over a bank holiday, your order will be processed on the next working day so may take a little longer. If we have any queries (usually regarding stock availability or an incomplete delivery address), we will email you and hold your order for a reasonable period until we receive a response. Goods are subject to availability.
DOMESTIC DELIVERY AT A GLANCE
|
Where |
Order Value |
Service |
Cost |
Estimated Delivery Period |
|
United Kingdom |
Under £60 |
Standard – Royal Mail Tracked 48, no signature required |
£3.95 |
4 working days (+ 1-2 days for Highlands & Islands) |
|
United Kingdom |
£60 and over |
Standard – Royal Mail Tracked 48, no signature required |
FREE |
4 working days (+ 1-2 days for Highlands & Islands) |
|
United Kingdom |
Any value |
Express – Royal Mail Tracked 24, no signature required |
£6.95 |
2 working days (+ 1-2 days for Highlands & Islands) |
INTERNATIONAL DELIVERY AT A GLANCE
|
Where |
Order Value |
Service |
Cost |
Estimated Delivery Period |
|
Europe: Austria, Belgium, Canary Islands, Croatia, Czechia, Denmark, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland |
Any value |
Standard – Royal Mail International Tracked |
£12.00 |
7-10 working days |
|
Rest of the World: Australia, Brazil, Canada, Japan, Mexico, New Zealand, Singapore, United States, Hong Kong SAR |
Any value |
Standard – Royal Mail International Tracked |
£15.00 |
7-14 working days |
If a destination is not listed above, the local post service unfortunately does not support sufficiently trackable delivery options for us to ship to this location.
For our international customers, all orders are sent from the UK. Customers are responsible for any local tax, duty or customs charges that may apply, including to EU destinations since January 2021. Any such charges are outside the knowledge or control of AURA QUE and should be checked directly with your local customs office. We are happy to provide any commodity information you may require to research this, please contact sales@auraque.com quoting the product name in question.