FAQ Product Care

The artisans we work with at AURA QUE make our products with the utmost care to ensure excellent quality, practical products that can be treasured season after season. To help you take care of your AURA QUE product and maximise the lifespan, here are some care instructions for our product groups.

If you have any product care question not covered by the information below, please contact sales@auraque.com for a personal response to your query.

Product Category	Products	Care Instructions
Accessories - Cotton	93 JOGI Shoulder Bags 78 GYANI Crossbody Bags 158 BIHAN Messenger Bags 157 CAHA Backpacks	Machine washable on cool. Do not tumble dry. Separate dark colours.
Accessories - Leather	69 AINA Wallets 17 ATILO Crossbody Bags 13 BATA Backpacks 18 BINA Shoulder Bags 20 IMANDA Wallets 12 MIRA Shoulder Bags 23 PARI Pouches & Coin Purses 25 SALI Keychains 74 VIPATTI Pouches & Coin Purses 68 ALI Office & School Supplies 15 TARA L Shoulder Bags	Items with leather are not washable. Spot clean. Treat with care. There are various natural protective waxes, sprays and lotions that you can purchase and use to protect leather. Always test the product in a hidden area. Leather naturally softens and darken slightly in colour with use over time.
Accessories - Wool/Leather	31 LILA Pouches & Coin Purses 70 HURI Crossbody Bags 72 LALITA Crossbody Bags	Items with leather are not washable. Spot clean. Treat with care. There are various natural protective waxes, sprays and lotions that you can purchase and use to protect leather. Always test the product in a hidden area. Leather naturally softens and darken slightly in colour with use over time.
Apparel - Banana Fibre	97 GANCHHEN Scarves 36 PEMA Scarves 143 TAKURO Scarves 152 VARGA Winter Gloves 176 BIBEK Scarves	Machine washable on cool. Do not tumble dry. Separate dark colours. Woven banana yarn becomes increasingly silky and pliable with wear and washing.
Apparel - Merino Wool	130 NATIJA Scarves 128 PAVA Winter Hats 129 PACADI Scarves 59 PURNA Scarves 138 CHAYA Winter Gloves 139 DARJA Winter Hats 140 MAHAN Scarves 146 NACNU Scarves 131 RISI Ponchos 127 SAGLO Winter Gloves 183 DEENA Winter Gloves 184 DEV Winter Gloves	Machine washable on cool. Do not tumble dry. Separate dark colours. As with all 100% wool fabrics, a small amount of pilling is normal. This reduces over time and can be easily removed with a debobbling method such as those detailed here.
Apparel - Yak Merino & Silk	44 VIDA Scarves	Cool handwash only. Do not tumble dry.
Apparel - Wool Upcycled	148 LAMBA Winter Gloves 149 LUGA Socks & Hosiery 151 TAVAR Winter Hats	Machine washable on cool. Do not tumble dry. Separate dark colours. As with all 100% wool fabrics, a small amount of pilling is normal. This reduces over time and can be easily removed with a debobbling method such as those detailed here.
Apparel - Wool/Jersey	118 PESHA C Ear Warmers 117 GUPTA Winter Gloves 121 HIRA C Scarves 120 RAJA C Winter Gloves 119 ANEKA FI Slippers 121 HIRA FI Scarves 118 PESHA FI Ear Warmers 120 RAJA FI Winter Gloves 123 HEMANTA Winter Hats 124 JANA C Slippers	Machine washable on cool. Do not tumble dry. Separate dark colours. As with all 100% wool fabrics, a small amount of pilling is normal. This reduces over time and can be easily removed with a debobbling method such as those detailed here.
Felt Slippers	54 BIDI Slippers 53 MITA Slippers	Spot clean with damp cloth. Do not submerge in water. A suede brush may be useful. The felt is 100% natural wool and is not blended with plastic fibres, so it does not have the smooth appearance of boiled wool blends sometimes used in similar slippers. As a result, as with all 100% wool fabrics, a small amount of pilling is normal. This reduces over time and can be easily removed with a debobbling method such as those detailed here. To compost, first remove and dispose of thread.
Home - Ceramics	64 ALO Mugs 62 JOSILO Teapots 126 BHAVA Sugar Bowls & Creamers 169 HANSA Mugs 167 DIBAS Mugs 168 MAATI Soap Dishes 171 BUNDA Soap Dishes 175 ISLA Home Fragrances 182 INAKI Mugs	Safe to use in dishwasher (top shelf) and microwave.
Home - Ceramics	170 SUNU Home Fragrances	Safe to use in dishwasher (top shelf) and microwave. Use regular size tealight (not tall or votive) and burn max. 3hrs a time.
Home - Dining & Decor	109 ASIK Coasters 110 MILDO Placemats 154 AGNI Placemats 155 TOLA Coasters 187 RAJIT Ornaments & Accents 188 ADRIKA Ornaments & Accents 186 SHAMITA Ornaments & Accents 190 TUSHAR Ornaments & Accents	Spot clean with damp cloth. Do not submerge in water.
Home - Self Care - Felted Soaps	173 BHITRA Bar Soaps 174 SANO Bar Soaps	Store in a cool dry place.
Home - Self Care - Bar Soaps	179 SOOTHE Bar Soaps 179 REFRESH Bar Soaps 179 RELAX Bar Soaps 179 INVIGORATE Bar Soaps 179 ENERGISE Bar Soaps 179 HYDRATE Bar Soaps	Store in a cool dry place. Cut the bar into halves or thirds for a more ergonomic shape and to maximise the life of your soap.
Home - Self Care - Candles	178 LAZY MORNING Candles 178 POTTERING IN THE GARDEN Candles 178 CURL UP WITH A BOOK Candles	Burns 40-45hrs. 1st use burn until wax melts to edges. Then max. 3hrs a time. Please reuse non-recyclable jar. It makes a useful drinking glass, trinket jar, candle holder or small vase. Cleaning tips can be found here.
Home - Self Care - Eye Pillows	180 SALMEE Eye Pillows	Pillowcase: Cool handwash only. Do not tumble dry. The pillow can be used effectively at room temperature. To ease tension headaches and migraines, the pillow inner may be heated in a microwave: max. 700W in 10sec increments up to max. 30sec (approx. temperatures: 10sec = 28C, 20sec = 36C, 30sec = 42C). To soothe tired eyes or to aid hay fever symptoms, the pillow inner may be cooled in a freezer for 15-30min. Please gently remove the outer pillowcase before heating or cooling.
Jewellery - Metalwork	108 DALLU Dangle & Drop Earrings 106 PANGA Necklaces 107 RANI Necklaces 134 CHANDRA Beaded Necklaces 135 ADIN Beaded Bracelets	Use soap and warm water to clean brass.
Kaffe Fassett	3KF- ANI Pouches & Coin Purses 2KF- DAYA Cosmetic Bags	Handwash only. Do not tumble dry. Lining can be wiped with damp cloth and mild detergent.
Stationery - Recycled Wood Pens	79 EMLEY Pens 172 HONLEY Pens 177 SHEPLEY Pens	Please treat with care. Use a microcrystalline wax polish such as Renaissance Wax every month to protect the wood and stop it drying out. Extreme temperature changes can cause cracking in the wood finish. The wax should be applied evenly and lightly over the wooden surface then lightly buffed with a smooth lint-free cloth to give a sheen. Our fountain pen nib is a medium size, suitable for both right- and left-handed writers. It comes with an ink converter (that can be refilled from a bottle of ink) as well as two ‘standard international’ ink cartridges (one loose in the pen barrel and other in the box). Cartridges can be easily replaced by unscrewing from the centre of the pen. Our ballpoint pen comes with a Parker style refill already installed. To replace the refill, gently unscrew the metal end near the nib from the main pen barrel; remove the spent refill, fit a new refill and gently screw back together. Please ensure that the nib of the pen is clicked out of sight when you are not writing as the click mechanism protects the nib. Consumables are readily available from high street or online stationery suppliers.